This is a Digital Workplace Specialist | Microsoft 365 role with NGM Group based in Newcastle, NSW, AU NGM Group Role Seniority - mid level More about the Digital Workplace Specialist | Microsoft 365 role at NGM Group Build smart, scalable digital solutions ️ 12 Month Fixed Term Contract | Newcastle | Hybrid role ⚡ Help our users get the most from our digital tools If you’re motivated by helping people work better, enjoy navigating complex business needs, and have a genuine curiosity for technology, this role is an exciting opportunity to shape the employee experience across NGM Group. This role will strengthen our capability across Microsoft 365 services (Copilot, Teams, SharePoint Online, OneDrive). You’ll partner closely with the business to improve how work gets done through thoughtful design, strong governance, and practical, user-centred solutions. As a Digital Workplace Specialist, you’ll play a key role in shaping the employee experience (EX) by helping our people work smarter, collaborate seamlessly, and get the most from our digital tools. You’ll support stakeholders end-to-end — from understanding business needs through to configuration, rollout, adoption, and ongoing optimisation —ensuring our digital workplace tools are effective, sustainable, and well-used by our ~2,000 users. What will your key responsibilities include? Support and enhance Microsoft 365 services, with a strong emphasis on SharePoint Online, Microsoft Copilot, Teams and OneDrive Transform legacy file shares and manual processes into modern SharePoint and Microsoft 365 based workflow solutions Partner with business areas to understand how work is done and identify opportunities to improve productivity and collaboration Configure, support and optimise digital workplace platforms in line with organisational standards and governance Troubleshoot and resolve Microsoft 365 related issues across identity, access, permissions, sync and collaboration features Actively participate in migrations, platform enhancements and change initiatives, always considering the employee experience Support adoption and change by contributing to clear, simple user guides, tips and communication materials Balance hands on configuration work with advisory, enablement and continuous improvement activities Work closely with a broad range of internal stakeholders and contribute positively to a collaborative Digital Workplace team What are we looking for? A positive, collaborative mindset and a genuine passion for improving the way people work Strong hands on experience with SharePoint Online and Microsoft Copilot, including configuration, use cases and governance Demonstrated experience transforming business processes and workflows using Microsoft 365 Experience planning and delivering SharePoint or file server migrations Solid experience administering Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Entra ID Good understanding of permissions, information architecture, governance and lifecycle management Experience supporting Microsoft security and compliance capabilities such as Purview and Defender Confidence troubleshooting complex, end to end Microsoft 365 issues in an enterprise environment Experience providing application support and working directly with users and stakeholders Ability to support hybrid environments and integrations during transition or modernisation programs Comfortable learning new platforms and working across a broad technology landscape Why join us? Beyond the expected perks that we’re proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging. Boredom? Never heard of it. We’re all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day. We’re all about bringing people together - whether it’s through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace. Learning never stops here. Whether it’s LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal. About us As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values: Lead with heart – We genuinely care about achieving better outcomes for our customers and communities. Own the action – We build trust by doing things the right way, with honesty and transparency. Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo. Thrive together – By working as one, we create the best possible future for our customers and communities And we’re just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most. A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding! NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check. We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NGM Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Supporting Microsoft 365 services Transforming business processes Collaborating with stakeholders Key Strengths Microsoft 365 services Digital workplace solutions Stakeholder engagement ️ Troubleshooting Change management Hybrid environments A Final Note: This is a role with NGM Group not with Hatch.
